Mr.B is committed to protecting the privacy of our customer’s personal information. Consequently, we have developed policies and procedures to ensure our compliance with privacy legislation.
Shipping & Returns
Free standard ground shipping is provided for all purchases over $150. Shipping methods are either UPS or USPS. Standard shipping for North America only.
Returns and Exchanges
If one of our garments fails to live up to reasonable expectations in any way, we invite you to bring it back. We will happily do what ever is required to give satisfaction.
What information does Mr.B collect?
Mr.B maintains a detailed record of the purchases that you have made with our company. Should you shop with Mr.B either in-store or online, we will store any information that you provide to us that will be relevant to supporting your wardrobe needs including your personal contact information. Mr.B will collect personal information that you have voluntarily provided to us. We may also collect personal information from you when you make online purchases including your name, e-mail and postal addresses, phone number(s), encrypted credit card information, and product interest information.
Why does Mr.B collect this information?
To ensure that your personal wardrobing needs are looked after. Following your in-store purchase, your Sales Associate will contact you to advise you when your alterations have been completed if applicable and then, once again, following the sale to ensure that you are satisfied with the products you have purchased. Select in-store customers who choose to additionally shop online will also be contacted subsequent to item delivery to ensure that purchases meet expectations.
To improve service delivery. By maintaining detailed records of your previous purchases, and by recording lifestyle information about you such as the kind of work you do, your travel habits etc., we gain a better understanding of your personal preferences and are better able to personalize your shopping experience each and every time you visit or contact our store. Similarly, it allows us to guide potential gift givers in the right direction in terms of your style, size, and other preferences. However, we will not disclose any specific personal information to any third party in this regard without your consent.
To purchase your online orders and to answer questions regarding the status of such orders.
To keep you informed about Mr.B events and promotional opportunities. Your Sales Associate and/or e-commerce department will also contact you via telephone, e-mail or regular mail to keep you informed about fashion information, new and exciting products available in our stores or online, company and store special events, sales and other fashion issues that may be of interest to you.
During a visit to Mr.B, you may be asked for your personal contact information or other lifestyle information pertinent to your shopping preferences and habits. This information may be keyed into our customer database and is stored with your purchase history information.
The Disclosure of Personal Information
Mr.B will not sell or disclose to third parties any personal information we collect, except as described herein or as you otherwise consent. In the normal course of business, Mr.B may disclose some information with our service providers and suppliers, such as home address information to our mailing house or third party systems support specialists who are contracted to keep our systems operational. Each of our service providers and suppliers are contractually bound to protect the confidentiality of our customer information and may only use such information for the purposes of performing services on our behalf. You can withdraw your consent at any time by contacting us in the manner set out below.